Improve Decision Making By Using the Right Communication Style
Are you frustrated by the ineffectiveness of many of your meetings? Do you find that your team cannot seem to make a final decision on seemingly basic business questions? Do the same issues continue to resurface? Does there not appear to be real commitment to the decisions that do get made? Do you make decisions in meetings and find out later that people who did not speak up during the meeting are raising issues about the topic, thus calling the validity of the decision into question. As an executive business coach, I witness these situations to varying degrees on a daily basis in every organization I deal with. What I find frustrating is that leaders allow these behaviors to continue. I have also found that the solutions can be as simple as using the right communication style.
There are 4 Ways to Communicate When the Conversation Gets Difficult or Uncomfortable
Using the right communication style will improve decision-making. Unfortunately many people think they are communicating appropriately and are not. Worse, others are watching and are not addressing it either. There are four ways to classify communications in which you are tackling challenging situations, and only one of them is effective. You can either be passive, passive-aggressive, aggressive, or assertive. As you have probably guessed, being assertive is the proper way to effectively communicate with someone. Unfortunately, it is the least common approach used when the conversation gets difficult or uncomfortable.
If you see that decisions are not being made; that there is no follow-through on decisions that are made; that there are problems holding people accountable; that people are kept on your team long after it has been determined they should be let go, you have issues that require a change in communication style!
I have also observed that the degree of assertiveness a person uses in dealing with people provokes fairly predictable reactions by others, which in turn helps determine how effective the leader can be. While your communication is likely situational, you have a pattern or tendency. It has occurred to me recently that those organizations that have the biggest challenges with decision-making and follow-through have the fewest leaders using assertiveness on a regular basis.
If you are interested in learning which of these leadership styles you may want to see if you:
Are You A Passive Communicator and Why Does that Matter?
Are You an Aggressive Communicator and Why Does that Matter?
Are You A Passive-Aggressive Communicator and Why Does that Matter?
Are You An Assertive Communicator and Why Does that Matter?