How Do You Get And Keep Customer Satisfaction And Loyalty?
Customer satisfaction and loyalty are the cornerstones of a successful internet marketing business. It forms a major part of the life blood that keeps the business solvent through difficult times and slow periods. Cashflow is maintained at a steady rate as the business, small or big, evolves and grows.
In the world of internet marketing many marketers burn their bridges at an astonishingly regular rate because they believe that the world is a large place and the old fashioned values ??that companies used to be built on are quickly forgotten. How do they burn these bridges and how can they get them back?
It takes one breech of trust to loose a customer. Remember this and you will be rich beyond your wildest dreams. If you promise that they will be financial well off after purchasing your products and service then they better be well off, at least. Not more confused and $ 19 short. Such blatant robbery brings more problems to the young entrepreneur's small internet business than the initial sales spike will ever compensate for. Even the affiliates will head for the hills when his / her name is stated, because they would fall into the same label if they approved your product.
How do you get it back? You reinvent yourself and your offering and prepare to beg for an audience with anyone. Not the newcomers but those that are in the market for a while. Admit you were wrong and offer a free VALUABLE and cohesive product and / or service. Then leave them alone.
Do not hound them, go on to others and finish your quest for repair the loyalty you lost. When you finished you can go to market with the newcomers. Why do it this way? Because EVERY human being has a significant need to feel important. It hardwired into their psyche and its predictable in its pattern. You ask for forgiveness, sincerely, and you accept that you wronged them and they would stop calling you bad names in their websites that have Alexa rankings of 5000.
You must change your web-domain and start fresh, its never too late!